Security Coordinator (Fulltime)
Leads daily security operations, supervises officers, and ensures a safe, secure environment for guests and team members. This role focuses on visible floor leadership, incident response, investigations, training, and emergency readiness, while upholding brand standards and local regulations. During pre opening, this position helps commission security systems, implement SOPs, and train the team for opening day excellence.
What you will do:
Lead and support the Security team during daily operations, including shift briefings, patrols, spot checks, and on-the-job coaching.
Maintain a strong and visible presence throughout the hotel, helping to create a safe, welcoming, and reassuring environment for our guests and team members.
Respond to and coordinate incidents, emergencies, medical situations, and security-related matters, working closely with hotel management and local authorities when required.
Conduct and follow up on investigations, incident reports, statements, CCTV reviews, and evidence handling, ensuring accurate and timely documentation.
Support the training, onboarding, and development of Security Officers and contribute to a professional, service-oriented safety culture.
Ensure proper implementation of access control, key control, CCTV, safety procedures, risk assessments, and hotel security standards.
Assist guests professionally with security-related matters, including lost items, room lockouts, and incidents, while always respecting guest privacy and confidentiality.
Work closely with all hotel departments, ensuring clear communication and effective coordination during both daily operations and emergency situations.
Monitor security performance and reporting, including patrol completion, response times, training, shift handovers, and report quality.
Act as Security Manager when required, taking responsibility for the department and representing Security during hotel meetings and briefings.
Your profile:
2+ years of administrative coordination experience; hospitality or security environment preferred.
Strong organizational skills with high attention to detail and confidentiality.
Proficiency with Microsoft 365 (Excel, Outlook, SharePoint, Teams); comfort with incident reporting tools.
Exposure to access control and CCTV/ VMS platforms is an advantage.
Languages: Proficiency in English; Papiamentu, Dutch, and/or Spanish strongly preferred
Customer service mindset; clear written and verbal communication
What we offer:
Transportation from designated locations to work and back.
Vacation Pay.
Recognition & Performance bonuses.
Pension Plan.
Meals during your shift.
Career growth and development.
Excellent work conditions and competitive salary.